Privacy & Cookie policy – Prison Escape

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Last update: 7-11-2019

We are happy to explain how we handle personal data and which cookies we place.

Privacy & Cookie statement

In this Privacy & Cookie Statement we explain how Real Life Gaming B.V. and its affiliated companies (including: Prison Escape BV, Make It Real BV, Up The Game BV, hereinafter Real Life Gaming) handles the personal data of ticket buyers and visitors and users of our website / webshop, and / or participants of events organized by (or because of) Real Life Gaming and users of its services as well as applicants. Real Life Gaming attaches great importance to the careful and above all safe processing of your personal data.

The buyer of an entrance ticket to an event of Real Life Gaming, the visitor to an event of Real Life Gaming, the participant of an event organized by (or because of) Real Life Gaming and the user of services of Real Life Gaming are hereafter described in this Privacy & Cookie Statement collectively referred to as “the user” or “you”.

Our websites

Real Life Gaming manages a number of websites of its or because of its organized events, whether or not linked to the use of apps and social media. These websites (and any apps and social media) are collectively referred to as “the websites” in this privacy statement. More specifically, it concerns the following websites and related domains (such as .nl and .com):

www.prisonescape.nl
www.reallifegaming.nl
www.goodcopbadcop.nl
www.upthegame.nl

The Real Life Gaming website contains references to third party websites (for example, hyperlinks, banners or buttons). Real Life Gaming is not responsible for compliance with applicable privacy laws and regulations of third party websites.

Why does Real Life Gaming process personal data

In general, Real Life Gaming may collect data from you at the following times:
– you register as a user for a newsletter of Real Life Gaming
– you buy a ticket for an event of Real Life Gaming
– you send an email to us or fill in a contact form
– you make your data publicly available through or through use of our websites, social media or other public platform.

The information that Real Life Gaming receives thereby is used to provide our services, to improve them, for marketing purposes and to offer our users good and personalized service.

Real Life Gaming can process the following personal data from you:

  • Name and address details and telephone number.
  • Information about the order placed.
  • E-mail address.
  • IP address.
  • Payment information.
  • Further personal data. These depend on the nature of the relationship that Real Life Gaming has with you.

These or parts of the personal data described above are collected by requesting a Real Life Gaming newsletter, registering on the website or in the ticket shop, placing an order or otherwise using the website.

Real Life Gaming will only process the personal data in accordance with the applicable legislation and in accordance with this Privacy & Cookie statement.

Purposes and legal basis for the processing

Real Life Gaming collects and processes your personal data only for the purposes specified below:

Execution of the agreement: if you decide to place an order, your personal data will be processed by Real Life Gaming for the execution of the agreement. This includes, among other things, handling payment and organizing the events. No more personal data will be processed than strictly necessary for the execution of the agreement (Article 6 paragraph 1 sub b GDPR).

Communication: your personal data is used to communicate with you about your order and to inform you of matters that are important for the use of the website and the handling of any complaints. This processing of personal data is necessary for the execution of the agreement (Article 6 paragraph 1 sub b GDPR) and / or for a legitimate interest that Real Life Gaming pursues, namely to carry out its normal business operations (Article 6 paragraph 1 sub f GDPR). .

Marketing purposes: your personal data will be used to send newsletters, promotional mailings and / or inspiration emails, if you have registered for them. To access Real Life Gaming by email for marketing purposes, Real Life Gaming always requests your prior consent, unless it concerns offers on similar products that you have ordered. You have the option to unsubscribe from mailing lists at any time. This processing of personal data is based on consent (Article 6 paragraph 1 sub a GDPR) or is necessary for a legitimate interest that Real Life Gaming pursues, namely for carrying out marketing activities (Article 6 paragraph 1 sub f GDPR).

Customer service: if you use customer service, your personal data will be used to provide service. This processing of your personal data is necessary for the execution of an agreement (Article 6 paragraph 1 sub b GDPR), or is necessary for a legitimate interest that Real Life Gaming pursues, namely to perform its normal business operations (Article 6 paragraph 1 sub f). GDPR).

Application: When you apply via our website or by email, your personal data can be used by us to process your application. This processing of your personal data is necessary for a legitimate interest that Real Life Gaming pursues, namely to hire people to work for Real Life Gaming (Article 6 paragraph 1 sub f GDPR).

If Real Life Gaming intends to further process the personal data for a purpose other than the purpose of the personal data collected, Real Life Gaming will provide you with information about that other purpose and all relevant further information before that further processing.

Real Life Gaming also shares data with third parties

For the implementation of the agreement with you, Real Life Gaming can provide personal data to its partners / third parties. Real Life Gaming only shares personal data of customers and / or website users with third parties, after it has made agreements with these third parties about the processing of personal data. In this way, Real Life Gaming ensures that the Processors take appropriate technical measures, treat the personal data confidentially and guarantee the rights of customers and / or website users. These are the parties we work with. Of course we have complete confidence in these parties. These parties can store your data when you provide it to us:

Eventix B.V. (ticket service): if you buy one or more tickets for one of our events on our website, the order will go through Eventix B.V. Information such as your name, address, e-mail address, date of birth and bank account number will then be stored securely by Eventix, never longer than necessary. Eventix B.V. will also never contact you unsolicited for matters not related to your purchase of a ticket from Real Life Gaming. Eventix B.V. also generates the tickets that count as admission tickets, for group requests we will enter the data (names & email visitors) that you provide. Also read the privacy policy on eventix.io.

The Rocket Science Group LLC (MailChimp, mailing list provider); With this system we send, among other things, the newsletter and the information mails before the event.

Shopify Inc. Our webshop uses this system. When you make a purchase, the information you enter, for example your name, address, e-mail address and bank account number, will only be processed to ensure that you receive your ordered products at home. Also read the privacy policy on shopify.com.

Google Analytics, Real Life Gaming uses only third-party cookies, to improve the quality and effectiveness of the website. For this, Real Life Gaming uses Google Analytics, which are set in a privacy-friendly manner. Google Analytics processes the IP addresses for Real Life Gaming.

Hiver, If you send an email to us we will handle it via this platform. Data such as your name and email address are stored there but never longer than necessary. Also read the privacy policy at https://hiverhq.com/.

Intercom, Inc. This is our live chat system. If you choose to leave your e-mail address, it will be used so that we can contact you again later to ensure that you receive an answer to your question. Also read the privacy policy on intercom.com.

Cookies

Cookies are small files that are stored on your computer to ensure that the site works properly and to analyze behavior so that we can improve the website. We do not place cookies ourselves (except to remember that you accept cookies, ironically), but some plugins and apps that we use on the third-party site do.

Analytical cookies: cookies that provide insight into the the way in which website visitors use (parts of) the website, so that Real Life Gaming can improve the website and connect it as closely as possible to what website visitors find interesting and important. Real Life Gaming does not use the data obtained through these cookies to study website use at an individual level, but only at an aggregated level

Marketing cookies: In order to show you relevant advertisements via Facebook, we use Facebook Pixel. For example, you can see a more targeted advertisement via Facebook if you have already visited our site.

Cookies for core functions: Such as remembering your cookie preference.

Functional cookies: cookies that are necessary for the website to function properly, including cookies that are necessary to create an account.

Real Life Gaming uses only third-party cookies to improve the quality and effectiveness of the website. For example, she uses Google Analytics, which are set in a privacy-friendly manner. Google Analytics processes the IP addresses for Real Life Gaming.

To the extent required by law, the website visitor gives unambiguous consent to the use of cookies.

Most browsers are set by default to accept cookies. The website visitor can set the browser to disable cookies or to indicate when a cookie is being sent. However, some functions and services of both Real Life Gaming and other websites may not function properly if cookies are disabled.

Security

Real Life Gaming takes appropriate organizational and technical security measures to protect your personal data and to prevent misuse, loss or change thereof.

 Real Life Gaming stores your personal data on servers in Europe. If and insofar as Real Life Gaming stores personal data with parties in countries that do not have an adequate level of protection, it will agree standard data protection provisions with these parties that have been established by the European Commission.

Retention periods

Real Life Gaming does not store the personal data of customers and / or website visitors for longer than is strictly necessary for the purposes for which it collects this personal data. Personal data is never kept longer than five years, unless there is a legal obligation to keep this personal data longer.

You can request Real Life Gaming to delete the personal data earlier. If the personal data is no longer necessary for the purposes for which Real Life Gaming has collected or otherwise processed the personal data, Real Life Gaming will delete the personal data.

Social media

Real Life Gaming uses plugins to connect to various social media platforms. By logging in to their social media accounts via these plugins, website visitors can like and share products with others. Real Life Gaming does not gain access to the social media account or to the personal data of the website visitor who are on social media.

Applicability of your obligation to provide data

You are not obliged to provide us with your personal data. However, if you do not provide this information, we cannot make our website available to you, answer your questions and enter into an agreement with you. Personal data that we necessarily need for the above processing purposes are marked as mandatory information by a “*” or other symbol.

Your rights

You can request Real Life Gaming at any time to view, correct, rectify, supplement, delete or shield your personal data if they are factually incorrect, incomplete or if they are processed contrary to a legal regulation. Insofar as the data processing is based on consent (see above), you have the right to withdraw this consent at any time.

You can request Real Life Gaming to obtain the personal data that you have provided to Real Life Gaming in a structured and common form, so that you can transfer the data to another controller. You are only entitled to this insofar as the processing is based on consent within the meaning of Article 6 paragraph 1 sub a GDPR or Article 9 paragraph 2 sub a GDPR or if it concerns processing that is based on the execution of the agreement as referred to in Article 6 (1) (b) GDPR and the processing is carried out via automated processes. You have the right to object to the processing of your personal data at any time. Insofar as the processing of your personal data takes place for direct marketing purposes, Real Life Gaming will always honor your request. For processing for other purposes, Real Life Gaming will also cease processing, unless there are compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms or that are related to the establishment, exercise or defense of legal claims. You also always have the right to view your data which we process from you.

You also have the right to lodge a complaint with a supervisory authority at any time.

If you wish to exercise one of the above rights or if you generally have a question about our Privacy & Cookie Statement, please contact Real Life Gaming’s customer service

Real Life Gaming B.V.
Office address: Kosterijland 10, 3981 AJ Bunnik
Phone number: +31 (0) 850653268
E-mail address: support@reallifegaming.com

Real Life Gaming will provide you with information about the action taken on the request without delay and in any case within one month of receipt of the request. Depending on the complexity of the request and the number of requests, that period may be extended by another two months. Real Life Gaming will notify you of such an extension within one month of receiving the request.

If your requests are manifestly unfounded or excessive, particularly due to their repetitive nature, Real Life Gaming will either charge you a reasonable fee or refuse to act on the request.

Finally

Real Life Gaming does not use automated decision-making or profiling (an automated analysis of your personal circumstances).

Real Life Gaming is authorized to delete your account at any time without notice. In such a case, Real Life Gaming owes no compensation to the customer as a result of the account termination.

Real Life Gaming reserves the right to change this Privacy & Cookie Statement regularly. It is your responsibility to regularly review the applicable terms. This Privacy & Cookie Statement was last amended and revised on 7-11-2019.

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