Frequently Asked Questions – Prison Escape

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Where should we gather during Prison Escape Doetinchem?

The experience starts at 224 Schouwburgplein, 7001 DJ Doetinchem, not at the prison itself. From here there is transport to the prison. Afterwards you will be brought back here.

What is Prison Escape?

What can you expect from the experience? Prison Escape is a 3 hour real life game where you step in the life of a prisoner. You play the leading role in your own prison movie. You will be locked up in the Kruisberg prison in Doetinchem. Prison Escape is a cinematic experience in which you determine your own story. You have a goal: escape! During the experience you are supposed to interact with our 25 actors. There are various storylines to discover. Each with its own outcome.

Is Prison Escape an Escape Room?

Prison Escape is not an Escape Room. Don’t expect complex puzzles or locks to open. Prison Escape is an interactive cinematic experience in which 200+ players and 25 actors play together. There are several storylines (and escapes) to discover and follow. Proactively seeking interaction with the actors and fellow players is key!

How do I contact Customer Service?

By telephone: +31 (0) 85 065 32 68 or by mail info@prisonescapedoetinchem.nl

Business requests can be addressed to zakelijk@prisonescapedoetinchem.nl

It is also possible to fill in the contact form via the contact page.

Where can I leave my review?

Great that you like Prison Escape so much! We love to hear how our visitors have experienced the production and love Feedback. This way we can continue to develop and create an even cooler experience. You can rate us via Facebook, Google or Tripadvisor. If you want to take a moment to share your experience, it makes us very happy. Enjoy your freedom!

When does Prison Escape take place?

We organize Prison Escape on certain dates. Our game days are on certain Fridays and Saturdays. An overview of all playing weekends and times can be found on the tickets page. The maximum number of participants per game is 200. For game days outside of our regular schedule, it is possible to completely buy off a game.

For more information, please contact our business department on 085 0653268.

I am bound to a wheelchair, can I participate?

If you are bound to a wheelchair, it is indeed possible to participate in Prison Escape, independently or with a supervisor. Report to the attendant at the gate, who will get you a cell on the ground floor. Because of the stairs that are present in the Kruisberg Prison, you will miss some parts of the experience and there are certain areas that you can not reach. However, there is plenty to do on the ground floor to make it a fun time!

We would appreciate it if you inform us in advance via our customer service that you would like to participate!

How can I apply as an actor for Prison Escape?

How nice that you want to strengthen the production of Prison Escape, we are always looking for new talents. You can register via http://reallifegaming.nl/join-the-community/.

We look forward to seeing you on one of our casting days! However, please note that our main language for the production is Dutch.

Can I park on the premises?

You can park at the gathering location. The location is: Amphionstraat 224 in Doetinchem! The experience will start there.

I can’t speak Dutch. Can I still play the game?

We encourage all English speakers to participate in the regular games. The collective scenes remain in Dutch. However our 25 interactive actors are fully capable of switching between Dutch and English in individual interaction. We’ve had many international players before, and they’ve had a blast!

We also host international editions once a year. All of our actors will speak English during the game! Please contact us for the dates.

How old do I have to be to participate?

We use a minimum age of 18 years to participate in Prison Escape, we make no exceptions. We do not consider certain game elements and scenes suitable for minors.

What is a Gift card?

A gift card is valid for a ticket. The price of the gift card is based on the most expensive edition, the afternoon edition. The owner of the gift card is free to use the card for another edition if this is more convenient. Our gift cards are available at https://prisonescapedoetinchem.nl/giftcard-shop/.

Is Prison Escape suitable as a company outing?

Hell yes! Prison Escape is a popular group / business activity. All the information you need is on our groups page.
If you fill in the form on our groups page, one of our colleagues from the B2B department will contact you about all the possibilities.

I hear we will not be together as a group, is that right?

It is the case that you experience the walk-in, i.e. the beginning of the game, on your own. We call all players in one by one. We do this in the interest of the experience, because in real life you go to prison alone and not with your friends. After the walk-in, the solitary confinement with a random prisoner follows and after 15 minutes the cell doors open. From then on, it is up to you whether you want to share your information with family / friends / colleagues or not. 1 thing is certain; from now on you can search for the way of freedom! From then on you are free to join your friends / family or colleagues, share information, or not 😉 and look for the way to freedom.

Can I use/rent the Kruisberg prison?

We (Real Life Gaming) rent the Kruisberg prison solely for our production Prison Escape Doetinchem. For inquiries regarding renting and the use of the prison you may contact dekruisberggevangenis.nl or call +31 085 1306 494. They will help you further with any requests! Good luck!

I don’t see my mugshot, what now?

It is possible that Facebook is still processing the mugshot and that it will come online later. The large amount of uploads can be difficult to handle for Facebook. However, all albums should be complete by the end of the day.

Are the photos still not listed at the end of the day?

  • Send an email to info@prisonescape.nl with ‘Missing Mugshot’ as subject.
  • Please type a description of what you looked like during Prison Escape (what color overall, long / short / no hair, earrings? Hooded cardigan?).
  • Please conclude with your prisoner name that you have written on the chalkboard.
  • Please include a recent photo of the person on the mugshot you are looking for in the attachment.

Our photographer will look up the missing mugshot next Tuesday! We will of course give you feedback as soon as possible. We apologize for the inconvenience.

When will my mugshot come online?

The general group photos are always uploaded on Monday after a weekend at www.facebook.com/prisonescapeNL/photos/. The mugshots come online the next day!

Can I book food / drinks?

Prison Escape does not include food and drinks, however, there are various packages available at catering establishments in the area. If you wish to make use of an arrangement you can contact us at +31 (0) 85 0653268

Covid-19

Prison Escape meets the highest safety standards and measures drawn up by RIVM and the national government. Our organization has been approved by the municipality and is in line with the applicable theater and Corona guidelines.

We are an organization that considers player safety to be of paramount importance. We use approximately 15,000m2 of outdoor space and 5,000m2 of indoor space. This means there is 140m2 space available per participant and 50m2 interior space. There is a lot to explore and the surface is many times larger than what a normal theater performance has. You will never have to be in a room for more than 20 minutes. The five-foot rule is enforceable by the amount of space we have available for each player.

Before the start, we ask if you have been ill, have been in contact with someone with Corona and whether you have been in a risk area. If this is the case, you will be given the option to rebook free of charge. We also work with responsible personnel who have an open dialogue so that no one comes to work sick.

In addition to all standard measures such as maintaining the 1.5 meter, cleaning of materials and staying at home during illness, we are committed to optimal ventilation by using many outdoor spaces and opening all windows and doors in the buildings used (except for a escape door of course).

By using our safety words “Exit” (from players) and “No Play” (from the cast & crew), both can ensure that when a situation is irresponsible that it can be acted upon immediately. To be able to achieve this faster, there is camera surveillance during the experience.

Bookings are made by reserving for a specific time slot. Stewards are present who ensure the correct distribution of people on arrival, an explanation of the rules and ensure a smooth course.

If you would like to receive more information about this in detail, you can fill in the contact form here and we will contact you as soon as possible!

Finally, you can order tickets for all editions in September and beyond! We look forward to locking you up! If you have any further questions, feel free to contact customer service. See you in prison!

Safety and Wellbeing!

During the Prison Escape experience, we use two terms to (temporarily) stop the game for the safety and well-being of the players and actors.

  • For the players this is “EXIT”
  • For actors this is “NO PLAY”.

If it becomes too much for you during the experience, in any way, you indicate this to one of the actors by using “EXIT”. The actor in question immediately steps out of his or her role to help you. As soon as you can resume the game, you may return to the game, if the current course of the game allows this.

You can also use “EXIT” if you feel insecure about the situation and need help.

The actor, in turn, will use “NO PLAY” to freeze a play situation.

The terms are indicated in the liability form and are mentioned again by the producer prior to Prison Escape.

 


De termen zijn aangegeven in het aansprakelijkheidsformulier en worden nogmaals genoemd door de producent voorafgaand aan Prison Escape.

Can I bring my own weapons or other items?

No! Weapons and physical violence are not allowed. However realistic the production is, with our cast of 25 actors and the impressive location, it remains a game and a show. We want everyone to have an exciting but also a safe experience. There are many other and more creative ways to escape.

Do you offer support in case of emergencies?

Many of our actors are certified emergency response officers. There is also a safety coordinator at every event and Prison Escape has a complete first aid team.

I have autism, can I participate in Prison Escape?

Whether you are severly or mildly autistic, it is absolutely possible to participate in Prison Escape. If you are less autistic, but find it exciting to experience the experience alone, it is also possible to play with a friend. You are then both players and you must both hand over a valid ticket at the entrance. Please make sure that your friend is always near you.

If this is not enough, you may have a buddy with you. Your buddy stays with you at all times, your buddy is not a player, but purely supportive. You will go in together from the beginning, however your buddy will not receive a badge and may not actively participate in the game. You will be put in a cell with another player. We only treat your buddy as a supervisor, you play the game. You register your buddy in advance with our customer service.

I’m bound to crutches, can I join?

If you are bound to crutches, it is certainly possible to participate in Prison Escape. Report to the attendant at the gate, who will make sure you get a cell on the ground floor. What you can see from the experience depends on your limitation and strength. During the walk-in of the experience, there are several stairs that must be taken, which you can skip in consultation with the attendant. The the rest of the experience is doable, even if you decide not to walk stairs, because on the ground floor there is plenty to do to have a fun time!

We would appreciate it if you inform us in advance via our customer service that you would like to participate!

I am hard of hearing, can I participate in Prison Escape?

When you are hard of hearing it is possible to participate in Prison Escape. It is important that you have a buddy with you. Your buddy stays with you at all times, your buddy is not a player, but purely supportive. You will go in together from the start, however your buddy will not receive a badge and may not actively participate in the game. You will be put in a cell with another player. We only treat your buddy as a supervisor, you play the game. You register your buddy in advance with our customer service.

If you are less hearing-impaired, it is also possible to play with a friend. You are then both players and you must both hand over a valid ticket at the entrance. Please make sure that your friend is always near you so he/she can point out instructions from, for example, guards.

I am visually impaired, can I participate in Prison Escape?

If you are visually impaired it is possible to participate in Prison Escape. It is important that you have a buddy with you. Your buddy stays with you at all times, your buddy is not a player, but purely supportive. You will go in together from the beginning, however your buddy will not receive a badge and may not actively participate in the game. You just come to jail with another player. We only treat your buddy as a supervisor, you play the game. You register your buddy in advance with our customer service.

If you are mildly visually impaired, it is also possible to play with a friend. You are then both players and you must both hand over a valid ticket at the entrance. Please note that your friend is always with you and you can point out stairs, doors or other ‘obstacles’ to take.

I am blind, can I participate in Prison Escape?

When you are completely blind, it is not possible to play Prison Escape for your own safety. The building, the game structure and the number of participants mean that the production is not suitable for playing if you cannot see anything.

I am deaf can I participate in Prison Escape?

When you are deaf it is absolutely possible to participate in Prison Escape. It is important that you have an interpreter / buddy with you. Your buddy stays with you at all times, your buddy is not a player, but purely supportive. You will go in together from the beginning, however your buddy will not receive a badge and may not actively participate in the game. You just come to cell with another player. We only treat your buddy as an interpreter, you play the game. You register your buddy in advance with our customer service.

Can I keep my phone with me?

No, this is not allowed. Because of the experience, it is important that you have no idea of time or the outside world. We immerse you in a cinematic experience for 3 hours. If for some reason it is imperative that you remain available during the experience, you can contact our customer service on +31 85 0653268.
They can exceptionally grant you permission.

Can I film or photograph during the experience?

It is not allowed to film or photograph during the Prison Escape experience.
During the game you are requested to store your belongings in a locker.

My friend does not speak Dutch, is participation possible?

Not speaking or understanding the Dutch language is no problem. The joint scenes and certain directions within the game are all in Dutch. Our actors always ask if there are non-Dutch speaking players, if so, they switch to English. During individual interaction with a player, the actor also switches directly. We have already welcomed many international participants. They had a great time.

I am Claustrophobic, is Prison Escape something for me?

We understand your concern about being locked up in a cell. That is why we would like to give you some explanation about how we deal with this within the prison. There is a moment in the game where you go into the cell for a moment. However, this takes a maximum of 15 minutes. It is very important to mention that the cell doors close but never lock.
So you can always get out by pushing the door open. Furthermore, you do not have to crawl through pipes or narrow corridors or the like. The prison over all has very spacious areas. We hope that we have been able to take away your concerns and that you will experience Prison Escape! If you would like someone you know to stay with you, you can report this to the attendant as soon as you arrive.


We would appreciate it if you inform us in advance via our customer service that you would like to participate!

 

Can I leave the game early?

Yes of course! During Prison Escape we use a code word: EXIT. If it becomes too much for you during the experience, in any way, you indicate this to one of the actors by using “EXIT”. The actor in question immediately steps out of his or her role to help you. You will then be taken to a quiet place so that you can recover.
As soon as you want to resume the game, you may return to the game, provided that the current course of play allows this.

If you need to quit the game for some personal reasons that are known to you before hand (like work or family obligations) please inform us about this via the customer service and use the code word “EXIT” in the game to be guided out.

 

I am pregnant, can I participate in Prison Escape?

We have often had pregnant ladies at Prison Escape and they had a great time. During the walk-in you have to keep walking or standing and you have to walk up and down a number of stairs until you end up in the cell. However, this only takes half an hour! Here you will have the opportunity to sit. Prison Escape is not that physically intense. Jumping, crawling, climbing and physical contact are prohibited in the experience. Running is optional on some escapes, but never required!

I have already done Prison Escape Rotterdam and / or Breda, is it worth doing Doetinchem or is the experience the same?

The Prison Escape in Doetinchem is a completely new experience. It is the darkest and most realistic experience we have made so far. A loose and innovative story far away from the stories of Prison Escape Rotterdam and Breda.

Can I use the toilet during Prison Escape?

Yes this is possible, but only later in the experience. We therefore recommend that you go to the toilet before entering Prison Escape.

Will I be locked in a cell for three hours?

No, we will not lock you in a cell for three hours. Prison Escape is a complete prison experience in which you are really on cell for only 15 minutes. Then the experience starts and you look for a suitable storyline. We give you the feeling that you play the leading role in a prison movie or series, it is important that you interact with the actors.

How many people can I participate with?

You can experience Prison Escape as one person. You can also try to escape with two, three or your entire group of friends!
The maximum number of players per game is 200!

Payment from Belgium is not possible, now what?

How awful! It should work with credit card or via Bancontact / MisterCash. If that does not work, please contact us on +31 85 0653268.

Selection menu
> 15 people option 1: groups / business
<15 people option 2: customer service

Can I reserve tickets?

Reservations are not possible for under 15 people. If you want to be sure of tickets, we advise you to order them via the ticketshop and you will receive them immediately. If there is a participant on the day of Prison Escape who cannot be present, the ticket can be transferred to someone else. We do not take back purchased tickets. Also read our Terms and Conditions.

Groups larger than 15 people have the option to book, this can be done via the form on the website.

Can I cancel my tickets?

It is not possible to cancel the ticket (s). Moving the ticket (s) to a new edition is possible up to 1 month before the start of the event. We can transfer the ticket (s) to another person, so that you as a group can still enjoy the experience. You will find all rules regarding cancellation in our terms and conditions.

My date is not listed, how do I stay informed?

You can find all editions already scheduled on our ticket page.

If your date is not (yet) listed, please fill in the form on the website and stay informed of new developments. You will receive a notification when new data comes online.

We are in a group. Can we get a discount?

No, we do not offer a discount on the Prison Escape experience.
The ticket prices per person and per edition are as follows;

  • morning edition € 59
  • afternoon edition € 79
  • evening editions € 69
Are there other dates on which the game can be played?

We want to organize the Prison Escape as often as possible. Do you want to be notified when new dates are announced? You can leave your email address on the ticket page.

Why is Prison Escape priced from € 59.99 per ticket?

We are aware of the prices of the tickets. We offer a complete real life game in which we have pulled out all the stops to make the experience as realistic as possible. Prison Escape is unique in the Netherlands and abroad, takes place in a real prison, lasts 3 hours and the presence of 80 professional actors makes this experience unforgettable. Highly recommended for your bucket list. Prison Escape is not a conventional Escape Room. If a regular Escape Room is a garden party, Prison Escape is the festival.

We think this bucket list experience is well worth the price. Not convinced yet? Check our 1000+ reviews on Facebook with an average of 9.6.

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